Refund & Cancellation Policy

1.Introduction

This Refund & Cancellation Policy ("Policy") describes the circumstances under which a loan application may be cancelled and refunds, if any, may be processed by Shree Krishna Beopar Private Limited ("Company", "we", "our" or "us"), a Non-Banking Financial Company ("NBFC") registered with the Reserve Bank of India.

This Policy applies to personal loan products offered by the Company through its website and authorised digital lending channels and should be read together with the applicable Loan Agreement, Key Fact Statement (KFS), Privacy Policy and other related documents.

2.Cancellation of Loan Applications

2.1 Cancellation Before Disbursement

A borrower may withdraw a loan application or request cancellation of a sanctioned loan at any time before the loan amount is disbursed.

Upon successful verification of the request, the Company will cancel the application and no loan amount will be released.

2.2 Cancellation by the Company

The Company reserves the right to decline or cancel a loan application before disbursement if:

• Information or documents provided by the applicant are inaccurate, false or incomplete;
• KYC or verification requirements are not fulfilled;
• The applicant does not satisfy the Company's credit assessment criteria;
• Cancellation is required under applicable law or regulatory directions.

Where appropriate, the Company may request additional information before making a final decision.

2.3 Loan Approval

Submission of a loan application or issuance of an in-principle approval does not create any obligation on the Company to disburse the loan.

Loan disbursement remains subject to successful verification, internal approval procedures and execution of the required loan documentation.

3.Refund Policy

3.1 Excess Payments

If a borrower pays more than the amount due on the loan account, the excess amount may be:

• Adjusted against future loan repayments; or
• Refunded to the borrower's registered bank account after verification, where applicable.

The Company may request supporting information before processing any refund.

3.2 Duplicate or Failed Transactions

Where a repayment is deducted more than once or a payment is unsuccessful due to technical issues, the borrower should promptly contact the Company's customer support and provide the relevant transaction details.

If the Company confirms that an excess amount has been received, the eligible amount will be refunded or adjusted to the loan account within a reasonable period.

Transactions delayed or failed because of banks, payment gateways, UPI networks or other third-party service providers may be subject to their respective processing timelines.

3.3 Refund Method

Approved refunds will normally be credited only to the borrower's registered bank account or through the original payment channel, wherever feasible.

4.Non-Refundable Charges

Unless otherwise required by applicable law or due to an error attributable to the Company, the following amounts are generally non-refundable:

• Processing fees already earned by the Company;
• Applicable taxes and statutory levies;
• Charges arising from delayed repayment, dishonoured transactions or other contractual defaults.

Where a loan application is cancelled before disbursement, any refund of fees shall be governed by the Company's applicable schedule of charges and the terms disclosed to the borrower before acceptance.

5.Customer Assistance

Borrowers requiring assistance regarding cancellation or refunds may contact the Company's customer support or Grievance Officer through the contact details available on the Company's website.

The Company will make reasonable efforts to review and resolve eligible requests within the timelines prescribed under applicable regulatory requirements.

6.Changes to this Policy

The Company may amend or update this Policy from time to time to reflect changes in applicable laws, regulatory requirements or business practices.

The latest version will be published on the Company's website and shall become effective from the date of publication unless otherwise stated.

¶Contact Us